FAQ

Common problems and solutions for not working Listener
Every listener needs to be operational 24/7 as its main function is to help other Member Associations (possibly being located in different time zones) avoid...
Thu, 6 Jun, 2024 at 10:49 AM
Does Connect ID store registrations history?
Connect ID system does not store person registration's history. At any given time, only one registration per discipline can be stored in the system* and...
Tue, 3 Dec, 2024 at 12:49 PM
How do I access Production environment (administration console)?
Admin Console - https://console.id.ma.services/ For problems with the account / reset the password, please see related article: https://support.id.m...
Mon, 19 Jun, 2017 at 4:28 PM
Which URLs should I whitelist on firewall?
The following addresses should be whitelisted for the integration with the Connect ID Service to work properly in different environments.  Beta https://...
Thu, 11 May, 2023 at 1:17 PM
[PHP] How and why to provide person details to other MAs via Service Bus?
This article explains the basics of Service Bus communication: why is the communication required and how to implement a minimal version needed to properly i...
Thu, 6 Jun, 2024 at 11:07 AM
What to do if two or more records come up as potential duplicates?
This article explains what to do if, during players' registration process, you come across two or more potential duplicates of your new record and th...
Tue, 3 Dec, 2024 at 12:55 PM
Notification references a FIFA_ID that I cannot find in my NRS
This article explains the reason and steps to take if a user receives a Notification (email or Service Bus message) from the Connect ID Service, that mentio...
Fri, 2 Dec, 2022 at 10:00 AM
Connect Id shows that a record has been created by your MA but you cannot find it in your FMS (orphaned records)
Symptoms Any MA (including yours) tries to register a person (or search for it) using facade, in particular: facade.RegisterPersonAndWaitForDetailsInCase...
Thu, 6 Jun, 2024 at 10:49 AM
How to receive notifications about new releases, bugs, etc.?
Note: we use the "Announcements" forum to inform you about the releases containing breaking changes. Support Portal gives you a way subscribe...
Mon, 9 Sep, 2024 at 1:16 PM
Merging: how to decide which record is primary?
This article is intended to help a Member Association (MA) decide, for 2 duplicated records which need merging, which record should be primary and which sec...
Tue, 3 Dec, 2024 at 12:57 PM